New Job Vacancy at Wananchi Group Tanzania Ltd - Customer Service Team Leader
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| Wananchi Group Tanzania Ltd |
Job Title: Customer Service Team Leader DTH
Location: Tanzania
Overview
Wananchi Group Tanzania Limited is part of the Wananchi Group and one of Eastern African leading internet, data, TV services, and multimedia communication solutions providers. We are looking for a Customer Service Team Leader DTH, who will work independently to provide professional and focused customer service both internally and externally. He/She will be reporting to the Head of Sales and Retention Manager.
Recommended:
PAST PAPERS ZA DARASA LA 7 MPAKA FORM SIX | NECTA AND MOCK EXAMS 1988 - 2019. CLICK HERE!
Customer Service Team Leader DTH will be responsible for:
Qualifications
Free CV Writing and Download, Cover/Job Application Letters, Interview Questions and It's Best Answers plus Examples. Click Here!
MODE OF APPLICATION:
Please share your CV and relevant certificates and supporting documents to recruit@tz.wananchi.com before Friday 28th February 2021.Location: Tanzania
Overview
Wananchi Group Tanzania Limited is part of the Wananchi Group and one of Eastern African leading internet, data, TV services, and multimedia communication solutions providers. We are looking for a Customer Service Team Leader DTH, who will work independently to provide professional and focused customer service both internally and externally. He/She will be reporting to the Head of Sales and Retention Manager.
Recommended:
PAST PAPERS ZA DARASA LA 7 MPAKA FORM SIX | NECTA AND MOCK EXAMS 1988 - 2019. CLICK HERE!
Customer Service Team Leader DTH will be responsible for:
- Leading a team in design, implementation, and execution strategies that manage customer touchpoints activation/onboarding service support, to improve subscriber, payment channels and posting, retention processes, and exposure to customer retention and revenue risks;
- Manage service support for ZUKU TV Tanzania base and resource in line with KPIs
- Achieve budgeted financial goals in the key ajira customer retention KPIs.
- Drive customer-centric analysis of customer base and market information
- Point of referral for after-sales, retention strategy, and escalations
- Provide a report on customer management operations and performance
Read Also:
NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2021 (1,319 POSTS)Qualifications
- Minimum of Diploma or Bachelor Degree in Business Administration
- 4 years of Customer service experience in business development. CS certification is an added advantage.
Free CV Writing and Download, Cover/Job Application Letters, Interview Questions and It's Best Answers plus Examples. Click Here!
MODE OF APPLICATION:
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